IMPROVING THE HEALTH & WELLNESS OF OUR RURAL COMMUNITIES Our Key Services At Southern Tier Health Care System, we are dedicated to addressing the unique healthcare challenges faced by our rural communities. Our programs are designed to improve access, provide education, and deliver life-saving resources to underserved populations. Here’s how we make a difference: Community Support EMS Education & Training Step Into Healthcare Telehealth Safe Kids Pathways to Care About us For 30 years, Southern Tier Health Care System (STHCS), a 501(c)(3) nonprofit in Olean, NY, has served 250,000 residents in Allegany, Cattaraugus, and Chautauqua counties—rural areas facing severe healthcare shortages and high poverty rates. STHCS partners with healthcare providers, educators, law enforcement, and other leaders to deliver holistic care, leveraging technology to improve access. Programs include EMS training, Narcan education, suicide prevention, and initiatives to eliminate barriers to healthcare. Collaborating with 12 partners, STHCS aligns with health department priorities to enhance healthcare capacity and support underserved communities. See Programs Our Mission Our Mission Our Mission It is the mission of Southern Tier Health Care System, Inc. to improve the health and wellness of the rural communities we serve. Belief Statement Agencies and organizations affiliated with STHCS believe that our collective knowledge and experience is an effective resource to address health care issues in our region. We further believe that STHCS is an appropriate mechanism to facilitate the project and programs which may be needed to accomplish this. Vision Statement The vision of STHCS is that comprehensive health needs of all people will be met through its facilitation of an accessible, seamless, quality system of providers and services. This will be accomplished by maximizing resources and cost-effective approaches to improve the quality of life. SEE UPDATES VIEW DONNA'S WEEKLY PROGRAM UPDATES! Donna Kahm has served as President and CEO at Southern Tier Health Care System since January 2007. To view her weekly updates, click below! View Updates Our Programs

The Team Who We Are See our Board of Directors Donna Kahm, SPHR President & CEO Lacey Arnold Program Support Specialist Sarah Burt Program Assistant KC Cone Program Assistant Toni Cottone Program Assistant Lindsey Green Program Support Specialist Mark Leckband Program Assistant Rob Pritchard Director of Program Development Colleen Ross Bookkeeper Bethany Schoonover-Kruse Program Assistant Ellie Strade Program Assistant Jordan Yaros Director of Grant Operations

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USDA/HHS Rural Health Roundtable Planning continues for our August 24 Rural Development Stakeholder Roundtable at STHCS. In addition to Director Richard Mayfield, we will be joined by USDA Rural Development Pennsylvania State Director Chris Hoffman and John G. McGough, New York/New England Regional Director for the U.S. Department of Health & Human Services. We have a strong group of regional partners planning to participate. I am structuring the discussion around several of the challenges and opportunities we continue to see across rural health care, including keeping people out of the hospital when appropriate and improving transitions of care, rural hospital and community health system sustainability, and rural EMS workforce and sustainability. PTC – Medication Reconciliation Our Pathways to Care (PTC) team continues to place a strong focus on medication reconciliation during patient visits. Staff review medications, dosage and frequency, identify concerns, and provide education when needed to help patients better understand and safely manage their medications. This also gives us another measurable way to demonstrate the impact of the program by documenting when patients move from needing education or taking medications incorrectly to using them correctly. These interventions can help support patients at home and reduce the risk of avoidable complications, emergency department visits, and readmissions.

EMT Academy Update Congratulations to all of our EMT Academy students who successfully passed their Practical Skills Exam (PSE)! This is an important milestone in their training, and they are now awaiting authorization to sit for the NYS written certification exam. A special thank you and congratulations to Ellie for coordinating the class and for the time and effort she has dedicated to supporting our students throughout the program. Ellie is also continuing to work toward completing the requirements for her Certified Instructor Coordinator (CIC) credential, which will further strengthen our EMS education capabilities here at STHCS. We are proud of our students, our instructors, and the continued work being done to strengthen the rural EMS workforce across our region. NYS Rural Health Transformation Program On Wednesday, I participated in a New York State Rural Health Transformation Program meeting as the State continues to move this important work forward. The discussion included updates on several priority areas, including a new cybersecurity initiative focused initially on rural hospitals, with future phases expected to expand to other rural health care providers. Thank you to the NYS Department of Health team for continuing to keep rural partners informed and engaged as this work moves forward. For situational awareness, additional information and updates can be found on the State’s Rural Health Transformation Program webpage: https://www.health.ny.gov/facilities/transforming_rural_healthcare/

Preparing to Hit the Ground Running on RCHI This week, I shared an Organizational Capacity & Role Planning Survey with our regional partners to better understand where organizations have the expertise, capacity, and interest to participate across all five deliverables. The survey asks partners to identify how they may be able to contribute and what resources may be needed. My goal is simple: if we are awarded the NYS Rural Community Health Integration Funding, I do not want to spend the first month trying to figure out who can do what, especially since all work must be completed by June 30, 2027. The responses will help us better understand our regional capacity, begin putting the right teams together, and be ready to move quickly if funding is awarded. Supporting Mothers and Babies Across Our Region August is National Breastfeeding Month, a time to recognize the importance of supporting mothers and families as they make feeding decisions that are best for them and their babies. Families need education, encouragement and access to support throughout pregnancy and after delivery. We are fortunate to have hospitals across our region committed to maternal and infant health. Olean General Hospital and UPMC Chautauqua have both earned Gold-level national Safe Sleep certification, and Jones Memorial Hospital is working toward achieving the same Gold-level designation. Thank you to their maternity teams and all of our regional partners who work each day to give babies and families a healthy and safe start.