CEO Update: April 10, 2026

Pathways to Care: Focused Pilot, Positioned for Growth

Our Pathways to Care program continues to build strong momentum as we transition from planning into active service delivery. As part of our pilot phase, services are currently concentrated within a 20-mile radius of Olean, allowing us to refine workflows, strengthen partnerships, and ensure we are delivering high-quality, coordinated care.

Within this focused area, we are actively connecting individuals—particularly older adults, those with chronic conditions, and families navigating complex needs—to the services and supports they need. By working closely with EMS, healthcare providers, and community partners, we are improving how referrals are received, communicated, and acted upon. This intentional approach is helping us identify what works, where gaps exist, and how we can build a more responsive system. As we continue to learn and strengthen our model, we are planning for future expansion beyond the initial service area to reach more communities across the region.

This work reflects a shared commitment to meeting people where they are, reducing barriers to care, and building a more connected system across Allegany, Cattaraugus, and Chautauqua counties. I am grateful for the continued efforts of our staff and the partners who are helping move this work forward every day.

Babysitting Training: Real Skills for Real Situations

This past week, we hosted a Babysitting Course for youth in our region, focused on building real skills and confidence when caring for children.

Participants completed hands-on training in infant, child, and adult CPR, along with basic first aid and safety. These are practical skills—what to do in the moment when something isn’t right—and it was clear how quickly confidence grew as they worked through real-life scenarios.

In a rural community like ours, this matters. Families rely on safe, capable caregivers, and programs like this help make that possible. It also gives young people an early introduction to responsibility and skills that can carry forward into future opportunities, including healthcare and emergency services.

Thank you to Lindsey and Rob for leading the training and to Toni for the behind-the-scenes support that made this opportunity possible.

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