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Continuing Our Commitment to Accessible Care I’m excited to share some great news! We have once again joined forces with Healthy Community Alliance to extend our navigation grant. This partnership allows us to continue delivering vital support and resources to those who need them most across the Southern Tier. I’m also pleased to announce that Lacey has joined our team as a navigator, helping us meet the growing demand for services and reach even more individuals and families in our region. I want to give special recognition to our navigators, Bethany and Toni, who continue to earn praise for their exceptional work. Their dedication and compassion are truly making a difference in the lives of so many families. These accomplishments highlight the strength of our team and our ongoing commitment to providing accessible care and support to the communities we serve. Halfway There: Paramedic Students Back in Action! I hope all our paramedic students enjoyed their summer break! We officially started back up on Thursday, July 31, by reviewing progress reports with each student and covering “What Should Be in a Jump Bag.” With the first six months of the program now complete, we’re excited to continue working with our students over the coming months as they prepare to become NYS-certified paramedics. A big shout-out to the dedicated faculty for the time and effort they invest in this program. Their commitment plays a vital role in shaping the future of our EMS workforce.

Preparing Providers to Serve Every Community Member This week in our EMT-B Academy, we had the privilege of welcoming five incredible guest speakers who brought critical insight to the classroom. Dr. Brian South, PsyD, and Erin Delgado, RN, from Intandem, along with Amy Mann, MSEd, LMHC-D, Clinic Program Director at Cattaraugus County Community Services, led discussions on responding to emergencies involving individuals with mental health needs or intellectual and developmental disabilities (IDD). We also welcomed LAPS (Leadership and Peer Support for Teams), with a special focus on wellness for first responders. Thank you to Jonah Crump, Trauma-Informed Care Coordinator from Ardent, and Brent Schlafer, Wellness Coordinator for the Allegany County Sheriff’s Department. Their time, knowledge, and commitment help prepare our future EMS providers to respond with compassion and care—no matter the call. A huge thank you to Dr. South, Erin, Amy, Jonah, Brent, and their organizations for being champions of this work and for their continued support of our programs. These community partnerships strengthen the EMT trainings and offer insight into all aspects of emergency care. Beat the Heat This week, we had the chance to connect with local families at the City of Olean Fire Department’s “Beat the Heat” event. It was a great way to support our first responders while sharing important safety messages. STHCS set up alongside the fire trucks and cooling stations to promote our Safe Kids programming. We distributed safety resources, shared information on preventing heat-related illness, and reinforced water safety tips as summer continues. Big thanks to the City of Olean Fire Department for inviting us and for all they do to keep our community safe!

Advancing Obstetric Emergency Training at STHCS We’re excited to share that we’ve added the PROMPT Flex ECOSystem birthing simulator to our training resources. This advanced tool supports the American College of Obstetricians and Gynecologists (ACOG) Emergencies in Clinical Obstetrics (ECO) course and is designed to help providers prepare for high-risk, low-frequency birth emergencies, including: Shoulder dystocia Postpartum hemorrhage Breech vaginal delivery Umbilical cord prolapse To maximize the impact of this simulator, we’re developing a train-the-trainer model, starting with a small group of staff who will lead ongoing sessions across the region. Limbs & Things, the manufacturer, will provide on-site instruction to get us started. If the trainer has EMS experience, they’ll bring valuable insight from both prehospital and clinical perspectives. This addition reflects our continued commitment to supporting our healthcare workforce with innovative tools and collaborative training opportunities. EMT-B Academy Launches: Building Tomorrow’s Healthcare Workforce We’re excited to kick off our next EMT-B Academy class! This group includes students who are not only training to become EMTs but also working toward careers in nursing and as physician assistants. Some will join Trans Am and MTS, while others are choosing to volunteer with Allegany and other local EMS services. It’s inspiring to see these students take their first steps into the EMS and healthcare fields. We’re proud to support them and help grow the future of our local workforce

Health Foundation for Western & Central New York Awards STHCS $50,000 I am excited to share with you that we have been awarded $50,000 from the Health Foundation for Western & Central New York to support and grow our healthcare workforce development efforts. This funding will enhance our distance learning programs, including Step Into Healthcare and our Emergency Medical Technician-Basic (EMT-B) course—both designed to prepare individuals for meaningful careers in healthcare. The grant also provides critical matching funds to unlock additional support from the Margaret L. Wendt Foundation. This investment is part of over $500,000 in funding the Health Foundation is distributing this year to help address ongoing healthcare workforce shortages across our region. With roles like nurses, aides, and home health workers in high demand, especially in rural communities, this support is a key step toward building a stronger, more accessible healthcare system. A New Look for Our Website I’m excited to share that we’ve officially transitioned the Southern Tier Health Care System website to a new platform—WIX! This move is part of our ongoing effort to enhance accessibility and improve the experience for everyone we serve. Whether you're a partner organization, a community member looking for local health resources, or an EMS provider navigating training opportunities, our new site is designed to be easier to navigate, more mobile-friendly, and better organized. We encourage you to visit the site and explore the updated layout and features. Our goal is to make it as simple as possible for users to find the information they need—and we welcome feedback as we continue to make improvements. Visit us at: www.sthcs.org

Strategic Planning with FeedMore WNY On Monday, I participated in FeedMore WNY’s Strategic Planning Working Session as a member of their Board of Directors. It was a powerful opportunity to collaborate with board and staff leaders on a bold, future-focused roadmap to end hunger across our region. I especially want to recognize Tara Ellis, FeedMore’s CEO, whose leadership and vision continue to inspire me. I’ve had the privilege of knowing Tara through the Health Leadership Fellows program (Cohort 5), and it’s been an honor to now serve alongside her in this important work. I'm also grateful to the Health Foundation for Western & Central New York for their continued investment in leadership through the Fellows program—it’s connections like these that make long-term regional impact possible. Babysitter Training Course This week, we hosted a Babysitter Training Course for 12 local youth. All participants successfully earned certification in Infant, Child, and Adult CPR, as well as basic First Aid. A big thank you to Sydney for leading this important training and to Lindsey, who is learning to lead future classes. We’re proud to help prepare the next generation of responsible caregivers in our community!

STHCS is Featured in a National Article STHCS was recently featured in a national article by Reward Gateway that highlights how we’re using our wellness grant to strengthen community health—starting with our own team. We know that to truly support the wellness of the Southern Tier, we have to model it ourselves. This initiative is just one part of our broader approach to community wellness, focusing on connection, mental health, and accessible resources. We’re proud to be recognized for this work and excited to keep growing it with your support. Take a minute to check out the story here: STHCS Community Wellness Success Story Click here to join us on the Wellbeing+ app! Summer Momentum As we approach the end of June, I want to take a moment to recognize the ongoing efforts across our EMS system. This week, our team continued supporting providers across the region with critical program guidance, technical assistance, and coordination. Being the program agency for the Southwestern Region of New York means we’re not only a resource, but also an advocate — making sure the needs of rural EMS are heard at the State level. I also want to thank everyone who has contributed to our summer programming and outreach efforts. From Safe Kids initiatives to our EMT-B Academy prep, it’s clear that when we work together — providers, educators, and community partners — we’re creating real access to care. Looking ahead, we’ll be sharing more about our building renovation progress and how it supports workforce development. Stay tuned — and thank you for continuing to champion this work with us.

1115 Waiver – Screening & Navigation Services Now Available I’m pleased to share that we are now offering screening and navigation services under the 1115 Waiver. This initiative allows us to help Medicaid members determine their eligibility for additional non-medical support services—like rental assistance, transportation, food access, and other community resources. We’re inviting our partners to start referring Medicaid members who have a current CIN number to us for screening. It’s a simple, streamlined process, and we can help connect eligible individuals with services that support their overall well-being. To make referrals easy, we’ve created a secure online form: https://wkf.ms/3R9BInl. If it’s helpful, we’re happy to provide your team with referral data or walk through the process. Please reach out if you have any questions—we appreciate your partnership in helping to meet these important needs. Celebrating Nurses Week This week, we’re proud to join our local hospitals and healthcare organizations in celebrating Nurses Week. Nurses are the heart of healthcare—working tirelessly in hospitals, clinics, schools, and out in the community to care for others. To all the nurses in our region: thank you for your dedication, compassion, and everything you do. We appreciate you today and every day!

Visit from NYS Department of Health – EMS Division Last week, we were proud to host Drew Chesney and Bryan Goyette from the New York State Department of Health’s Division of Emergency Medical Services. Both Drew and Bryan serve as Unit Chiefs of Instructional Standards and Compliance. Their visit focused on our EMS education programs and included a thoughtful discussion about our ongoing efforts to strengthen training and workforce development across the region. It was a pleasure to showcase our facility and the resources we’ve built to support and advance prehospital care in our rural communities. We sincerely thank Drew and Bryan for taking the time to visit and learn more about the work we’re doing here in the Southern Tier. OGH Auxiliary Strawberry Festival On Wednesday, members of our team took part in the Olean General Hospital Auxiliary’s annual Strawberry Festival. We joined the health fair portion of the event, where we had the chance to connect with community members and share information about the programs and services we offer—including details about our 1115 Waiver screening program for individuals who may benefit from additional community-based support services. Special thanks to Toni, Ellie, Bethany, and KC for generously sharing their time to represent STHCS. And thank you to the OGH Auxiliary for hosting such a fun and meaningful event that celebrates summer while promoting health and wellness throughout our region.

Let Us Support Your Next Event with a STHCS Info Tote! We know we can’t be everywhere—but our outreach materials can be! If your agency is hosting a community event, health fair, or outreach opportunity that STHCS can’t attend in person, we’d be happy to provide one of our informational totes. Each tote is thoughtfully organized by program and includes flyers, brochures, and giveaways that help promote the many services and supports we offer. One partner recently shared how helpful and easy it was to use, saying she wished more organizations provided something similar! If you have an event coming up, reach out—we’d love to share a tote and make sure STHCS is represented in your community efforts. Jacksen’s Avenue of Graduates – Tomorrow! It’s hard to believe that Jacksen is graduating from high school—especially since he was born just one week before I took over as CEO at STHCS. Time really does fly. As part of his school’s Avenue of Graduates celebration, Jacksen will be outside of STHCS tomorrow, June 14 at 4 PM. If you’re around, please step outside and help us cheer him on during this special milestone! Jacksen will be attending Alfred State this fall to pursue a degree in nursing. He discovered his passion for healthcare while participating in the EMT-B Academy, and we couldn’t be more proud of the path he’s chosen.

Remote Area Medical Clinic Coming to Olean We’re excited to announce that Remote Area Medical (RAM) will host a free pop-up clinic in Olean on September 13–14. The clinic will offer medical, dental, and vision services at no cost to individuals who are uninsured, underinsured, or facing barriers to care. In addition to direct services, we plan to be onsite sharing information about health insurance options and New York’s 1115 Medicaid waiver. This is a unique opportunity to both meet urgent health needs and connect people to longer-term resources. More details will be shared as planning continues. A Note from a Former EMT Student We recently received a heartfelt message from Tyrell Fuqua, a 2022 graduate of our EMT-B program: “Just wanted to thank you all again. My fiancée and I were in the EMT course back in 2022. We are almost done with our paramedic program here in NYC. Thank you again. I am now an EMS supervisor in The Bronx. We owe you a lot.” Stories like Tyrell’s are powerful reminders of the difference these programs make. We’re proud of the role we play in helping students launch meaningful careers in EMS—and deeply grateful to the Mother Cabrini Health Foundation for believing in this work and making it possible. We wish Tyrell and Jalenni continued success as they take the next steps in their EMS journey.

Teamwork in Action: Moving the 1115 Waiver Forward We had a productive meeting this week with Tim McNeil to continue our conversations around the 1115 Medicaid waiver. These discussions are helping define our role in advancing the waiver goal of better integrating medical and social care. We’re energized by the opportunities this work presents and remain committed to strengthening partnerships that promote health equity across our region. Several of our team members have been actively engaged in this work, and I want to thank Lacey, Lindsey, KC, and Bethany for their dedication—and Jordan for taking the lead on this important initiative. NYS Rural Health Council Meeting On Thursday, I participated in our first virtual NYS Rural Health Council meeting. A big thank you to Claire Parde, our Chair, for leading a smooth and engaging session. I also want to recognize Karen Madden and her team for their ongoing support—they're always a valuable resource to this group. The Council's mission is to advise the Commissioner of Health on all aspects of rural health care and delivery, ensuring that policies and programs address the unique challenges faced by rural communities. It's a vital platform for voicing the needs of areas like ours. These meetings are essential for staying connected with statewide initiatives and ensuring that the perspectives of our rural communities are heard. I'm proud that we have a seat at the table to represent Allegany, Cattaraugus, and Chautauqua counties and to advocate for the health needs of the region we serve.

Kids in the Kitchen A big thank you to our staff member Lindsey, as well as Emma and the team from FeedMore WNY, for making the Kids in the Kitchen event a great success. It was exciting to see our building full of energy as kids learned about cooking and healthy eating through fun, hands-on activities. Our staff put in a lot of time and effort to prepare for this event, and it truly showed. The event ran smoothly, and the feedback has been very positive. Events like this show how important it is to work together to support our community and teach healthy habits early. Thank you to everyone who helped make it happen! EMS Week Appreciation This past week, we were proud to celebrate EMS Week and recognize the incredible dedication of our region’s EMS providers. A heartfelt thank you to Olean General Hospital, Jones Memorial Hospital, and UPMC Chautauqua for supporting this effort by hosting cookouts and events throughout the week. Your partnership and support help make our providers feel valued and appreciated. It was great to see so many EMS professionals come together to enjoy good food, camaraderie, and well-deserved recognition. Thank you to everyone who helped make this year’s EMS Week a meaningful celebration.