EMS agencies are encouraged to contact their individual software vendors with questions about closing charts and submitting data as well. The software vendors are all willing to assist the EMS agencies with chart completion and data submission.
Any EMS agency encountering issues or concerns with closing charts or transmitting ePCRs to the hospitals should fill out the form linked here: https://apps.health.ny.gov/pubpal/builder/survey/epcr-schematron-implementation-i and your query will be answered by the Data and Informatics Unit of the Bureau of Emergency Medical Services and Trauma Systems.
Thank you for your efforts documenting electronically and providing high quality patient care across New York State.
Peter L. Brodie, BS, AEMT
EMS Data Coordinator
Bureau of Emergency Medical Services and Trauma Systems
New York State Department of Health
875 Central Avenue
Albany, New York 12206
ph: 518.402.0996 | firstname.lastname@example.org